Frequently Asked Questions

Q. Has the seating configuration at Torbay changed?
In response to customer requests please be advised that the seating configuration in all screens has been reversed. Therefore when selecting your seats, please note that ROW A is the FRONT ROW and is NEAREST to the screen. Staff will be available at the Cinema to assist with any seating queries on arrival.

Q. What do I do if I don’t receive a confirmation email?
At times confirmation emails may be delayed, please check the SPAM folder/filter in your email client. Even if you have not received your confirmation email your booking may still have been successful. Simply present the card you used for booking at the cinema to confirm your booking.

Q. Why do my gift vouchers have an expiry date?
For accounting purposes all gift vouchers have an expiry date. In exceptional circumstances these can be extended. Contact info@apollocinemas.com.

Q. When can I book for a film?
All our cinemas are programmed weekly (as the release of films changes). Normally each cinema is 'live' for sale from approximately noon on Tuesdays for the new cinema week starting the Friday of that week.

Q. Why are you not showing the film I want to see?
The simple answer is availability of screens. It can at times be a difficult balancing act deciding which films we lose to make space for new product. Sometimes despite our best efforts we get this wrong. However we will always listen to our guests and try to respond accordingly.

Q. Do you offer any cheaper or discount days?
As part of our commitment in making cinema available to all we offer several different pricing structures. Saver Days (Tuesdays) and Kids Clubs are among the cheapest. Orange mobile phone users can also benefit from the Orange Wednesday 2 for 1 offer. We also offer a special price for families with our great value Family Ticket. Click here for more information on our Saver Days - www.apollocinemas.com/SaverDay.aspx and Family Tickets www.apollocinemas.com/family-cinema-tickets.aspx.

Q. Why do I not get a discounted ticket for Opera/Ballet/Sport etc on your cheaper or discount days?
Where we offer alternative content/special events such as Opera, Sport, Music, Documentaries etc which are shown over one or a select few days, these are allocated a alternative content/special event ticket price and therefore do not qualify for any discounted offers. We do however aim to offer a similar or lower priced ticket than our closest competitor where possible. For details on our cheaper and discount days, please see the separate FAQ in this section.

Q. Do I need to pay a 3D premium on special event screenings?
3D premiums are charged on our standard films to reflect the cost of providing the technology in our cinemas. When we hold alternative content/special events such as Opera, Ballet, Sport, Music etc, we are able to include the cost of this automatically in the ticket price as we assign a bespoke price to each alternative content/special event and they are not subject to our standard ticket prices. Alternative content/special event screenings are subject to the upgrade charge for premier seats where applicable - for details on the difference between our standard and premier seats, please see separate FAQ in this section.

Q. What does FLS mean?
FLS is cinema speak for Free List Suspended. It simply means you cannot use free tickets (guest passes) on the particular movie. As a rule this is during the first 2 weeks of a films release.

Q. What is the difference between a standard and premier seat?
In the cinemas which offer these, premier seats are in most sites, leather, but all are wider and offer more leg room. They are located towards the back seating sections of our screens. Choose premier tickets to allocate seats in this section.

Q. How can I find out which films are showing in 3D?
Any movie being shown in 3D will have this format indicated in the title on the Now Showing pages.

Q. Do you have special 3D glasses for kids?
On occasions specially made 3D glasses are available for children. These are currently limited and subject to availability.

Q. Can I watch a 3D movie if I wear normal glasses?
Sure, simply places the 3D glasses over your normal glasses and enjoy the film.

Q. What are the age restrictions for?
The British Board of Film Classification (BBFC) certifies all films in the UK. These age restrictions are designed to protect the viewer. Apollo Cinemas are obliged to ensure all guests meet the age requirements of the films they choose.

Q. At what age are adult tickets charged?
Adult tickets are charged for those aged 15+.

Q. Can someone under 15 watch a 15 rated movie with an adult/parent present?
No, the BBFC requirements apply at all times.

Q. What ID do I need to prove my age?
We will accept passports/student cards/validate cards as suitable forms of identification.

Q. Can I take a baby into a screen
We welcome babies in all our cinemas, however please note age restrictions apply – babies will only be admitted into U, PG and 12a certificates. We ask that you respect other guest’s enjoyment of the film, if your baby becomes distressed, please leave the auditorium. A child ticket is applied for those aged 2 and older.

Q. How old must I be to purchase a senior ticket?
Senior tickets can be purchased for those aged 60+.

Q. What ID do I need if I purchase a student ticket?
A valid NUS card.

Q. How can I find out about all the other things you show - opera, ballet, music, sport?
The easiest way to do this is to sign up to our newsletter or to check the website for details.

Q. Can I hire a screen for a special event? E.g. a birthday party?
Yes. In order to receive a quotation, in the first instance email info@apollocinemas.com Your request will then be sent to the relevant cinema(s) directly.

Q. I'm a business and would like to hire a screen for a presentation can I do this?
Yes. In order to receive a quotation, in the first instance email info@apollocinemas.com Your request will then be sent to the relevant cinema(s) directly.

Q. What is the CEA card?
The Cinema Exhibitors Association Card.

Q. Do you accept the CEA card?
Yes we do.

Q. Can I use my CEA card on all films?
Yes.

Q. How do I get a CEA card?
Apply via the following website www.ceacard.co.uk There is a charge for this card.

Q. I'm a charity and would like to know if you can help?
Send your comments/queries to info@apollocinemas.com.

Q. Do you participate in Orange Wednesday's?
Yes we do – click here for more information www.apollocinemas.com/orange-wednesdays.aspx.

Q. I'm unhappy about what I've seen on screen. What should I do?
Send your comments/queries to info@apollocinemas.com.

Q. How can I find out about accessibility at my chosen cinema?
Visit the relevant cinema home page, select more about this cinema. Choose the accessibility tab for further information.

Q. Do you do subtitled shows?
Yes we do and these are clearly indicated on our cinemas Now Showing pages.

Q. Do you do audio described shows?
Yes we do and these are clearly indicated on our cinemas Now Showing pages.

Q. Do you offer screenings for people with autism?
Some of our cinemas host these types of screenings regularly usually through local groups. Email info@apollocinemas.com for details of such screenings in your area.

Q. I have been double charged, what shall I do?
Contact info@apollocinemas.com who will investigate the double charge and take appropriate action.

Q. How can I find out about hosting a film festival?
Send your comments/queries/requests and a brief overview of your festival requirements to info@apollocinemas.com.

Q. How do I buy gift vouchers?
Gift Vouchers can be purchased from all of our cinemas in £5 or £10 denominations.
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Q. I'd like to work for Apollo. Do you have any vacancies?
Please visit the cinema you are interested in and speak with a member of staff who will advise you of any current vacancies.

Q. Do you have a kids club?
All our cinemas, except Piccadilly Circus, host kids clubs on Saturdays and Sundays. During peak periods we may offer these daily. Check the website for full details.

Q. Do I have to be a member to be part of the kids club?
No, kids clubs are open to everyone and there is no need to be a member.

Q.When are kids club films shown?
Kids Club films are usually scheduled on Saturday & Sunday mornings between 10-10.30am. However, these can vary and you are are advised to check the website beforehand.

Q. How can I find out what's on and when?
The easiest, simplest and most accurate way to check what is showing is to visit www.apollocinemas.com.

Q. Do you do special mother and baby screenings?
Mother and Baby screenings are in the pipeline please check back for details in the future.

Q. How do I get an Orange Wednesday code?
Simply text Film to 241 from an Orange mobile phone.

Q. Can I book Orange Wednesday online?
At present this facility is unavailable online, you will be able to book at the cinema.

Q. Is there parking at the cinema?
Visit the relevant cinema home page, select more about this cinema. Details of parking (where available) will be displayed here.

Q. Is there a lift at the cinema?
Visit the relevant cinema home page, select more about this cinema. Choose the accessibility tab for further information.

Q. I cannot attend my film. Can I get a refund?
We're sorry, web bookings are non refundable and non-exchangeable.

If you have a question which is not answered above, please use the Contact Us form to get in touch.